Short-term rental operations · Kyiv
Management for landlords: guest communication, booking calendars, cleaning coordination, and routine maintenance, handled on every active unit with a named owner on each task.
Sample day, Tue 14 May 09:12 Kyiv: median first guest reply 11 min, 3 turnovers closed, 0 unresolved messages.
Scope ledger
Written scope for short-term rental management for landlords. Anything outside the right-hand column needs a separate written agreement.
See the fee structure| Scope line | Included | Not included |
|---|---|---|
| Guest communicationReplies to enquiries and in-stay messages, 08:00–22:00 Kyiv time. | Message triage, check-in instructions, issue escalationFirst reply target: 20 min | On-site night presence, visa or legal advice for guests |
| Booking calendar managementRate and availability upkeep across connected channels. | Seasonal rate updates, block outs, owner-stay blockingCalendar sync check: twice daily | Channel account ownership, advertising spend, paid listing promotion |
| Cleaning coordinationScheduling, handover, and photo proof between stays. | Turnover scheduling, cleaner assignment, linen and restock confirmationTurnover window: 10:30–15:00 | Deep renovation cleaning, pest control, inventory purchase costs |
| Routine maintenanceSmall fixes and vendor coordination under your approval threshold. | Fault triage, vendor scheduling, photo evidence on completionReported before 12:00: vendor booked same day | Capital repairs, appliance replacement, works above the approval threshold |
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Send your listing detailsSample day
A timestamped record from a two-bedroom listing near the city centre. Guest names are withheld and times are local. This is the same log the owner receives every evening.
Fee and scope sit in the fee table.
Issued 2 April, 09:15
| Booked nights | 24 of 31 |
|---|---|
| Gross rental revenue | UAH 61,400 |
| Management fee (18%) | - UAH 11,052 |
| Cleaning and linen | - UAH 4,300 |
| Maintenance approved by owner | - UAH 1,250 |
| Net to owner | UAH 44,798 |
Guest messages answered in a median of 11 minutes. Two turnover photo proofs were flagged amber and closed the same afternoon.
See the full owner control process or ask for a sample report.
The fee applies per active unit and covers guest communication, booking calendar management, cleaning coordination, and routine maintenance. Your rate depends on unit count, season length, and how many nights you hold for owner stays.
| Line item | Basis | Billing note |
|---|---|---|
| Management fee | 15% to 20% | Share of booked rental revenue per active unit. Charged on nights that actually booked. |
| Minimum monthly fee | Fixed floor | Agreed per unit in the contract and applied in low-season months. |
| Onboarding | One time | Listing setup, calendar sync, and access handover, billed separately. |
| Cleaning | Per turnover | Passed through at the cleaner's rate and invoiced separately. |
| Maintenance | Per job | Billed separately. Work above your approval threshold needs your sign-off first. |
Owner account
Recorded 12 March 2025, Kyiv and Lviv coverage
“I handed over a two-bedroom flat near Rynok Square after two seasons of answering messages at midnight. The calendar now stays synced across both channels, the cleaner is booked before each arrival, and a leaking kitchen tap was approved, fixed and photographed in three days. What I noticed most is the quiet: I read the owner report on Sunday and nothing has been waiting for me.”
Results vary by property, season and local demand. This is one owner's account of the management service, not a forecast of occupancy or income.
Ask how the scope applies to your unitOwner enquiry
Send the basics and we reply within one business day with a written scope covering guest communication, booking calendars, cleaning coordination, and routine maintenance.